Job Detail

• Salary: ₹16000 - ₹20000
• Industry: Operations
• Role Category: Fresher
• Job Type: Full-time

Location

• City: Pune
• Country: India

Job Responsibilities

Responsibilities

• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.